Terms and Conditions
Privacy Policy
We take the responsibility of protecting your personal information and respecting your privacy very seriously! We will never rent, sell, loan, offer, or give away any of the information that you provide to us. We hate junk mail as much as the next person and wouldn’t even think about sending any. We will however, send you newsletters and or discounts/promotions specifically related to Redlands Flooring. If at any time you wish to change your newsletter preferences, follow the link provided in the newsletter emails or just log onto your account and make the necessary changes.
Under no circumstances will any of your credit card information be given out. No one on the Redlands Flooring team has access to credit information once it is entered on our site. In the rare case that we conduct a transaction over the phone, we will promptly destroy any personal information given to us. We go to great lengths to protect this aspect of your shopping experience with Redlands Flooring.
We utilize state of the art technology for shopping and ecommerce security. If you order a product from us, our software places your name in our secure/encrypted customer database. We never share any customer information with any 3rd parties for any reason except for fulfilling an order. For example, our Logistics company requires shipping information to deliver merchandise purchased on RedlandsFlooring.com.
If you supply us with your telephone number or email address online, you may receive a customer service call regarding an order you placed. We will only contact you to ensure superior customer service and order delivery. We will not call for any marketing or promotional purposes.
You can edit your personal information at any time on our site when logged into your account. If you wish to have all of your information deleted, please email us at info@redlandsflooring.com or call us at 1-909-609-5342.
Thank you for your trust and business!
Shipping Policy
We are constantly rethinking how we ship our products. We strongly believe that for our customers to have the best online shopping experience we must provide a flawless shipping experience. Unfortunately, we cannot control what happens to your order once it is in the hands of the shipping company. But if something should happen to your package at that point, we will work tirelessly to fix any problem.
Our shipping process is as follows:
After approval and verification of credit card information, all in-stock orders will be shipped out within 1-3 days of the time it is placed. Inconsistent data and billing information may delay your order, so please double check your information. If for any reason an order or part of an order cannot be shipped in that time period, we will notify you immediately.
Products that are being shipped direct from the manufacturer should be shipped in the same manner as in-stock items. Certain orders may require special processing due to limited quantities on particular items. Redlands Flooring will notify customers who have placed orders for these “out of stock” items. On average, most items are shipped within 1 week. However, some items have longer lead times, including custom orders that may take up to 4 weeks. If you have any questions as to whether or not a particular item is a custom order, please feel free to contact us at info@redlandsflooring.com.
If you should find anything wrong with your order, please notify us immediately and we will fix the problem as quickly as possible. At that moment you are our number one priority.
Here are a few things to note about shipping:
- We ship to the continental USA only.
- Please allow 3-7 business days for the shipment to arrive, unless otherwise notified.
- If your order includes items that are not in stock, our policy is to hold your order and ship everything together in one shipment. We will keep you informed if this is the case and will ship partial orders by request.
- In some cases, one or more of the items might ship directly from the manufacturer. This may mean you will receive two or more packages before receiving your full order.
- If you place an order for a backordered item, you will be notified as to when you can expect to receive it.
- Always notify us about any problems with your order. We recommend emailing us at info@redlandsflooring.com
Returns and Refunds
We at Redlands Flooring want to make sure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return your UNOPENED ITEM within thirty (30) days from the date of delivery. Before sending your item of merchandise back to us, please refer to our Return Policy below to make sure that all the conditions listed in such policy have been correctly satisfied.
Damaged packages
Damaged packages must be noted to the shipper by the customer upon receipt. All claims for hidden damages to merchandise must be reported to the carrier within 2 days. It is the buyers responsibility to make any claims to the shipper. We will do our best to help resolve any issues in a fair manner. If you need to send an item back due to a shipping error on our behalf, please re-pack the item in its original packaging and contact our customer service department by email at info@redlandsflooring.com.
Return Policy
Note that all returns must be processed by phone and first be authorized within 15 days of delivery receipt. There can be no returns or cancellations after 30 days from receipt of product. Please do not refuse your order even if damaged or the wrong product, as that incurs additional shipping charges and further delays the reimbursement and replacement process. Note everything on the Bill of Lading (BOL) and call us immediately at (909) 609-5342.
Returns: Cartons less than four cannot be returned. They must be unopened, resalable, and returned within 15 days provided approval authorization; some restrictions apply. Accessories (trim pieces, glue, underlayment, etc.) cannot be returned.
Cancellations: Please contact us immediately if you decide to cancel your order. Orders less than four cartons cannot be canceled. Note that you are responsible for all shipping costs and restocking fees, if applicable. A five (5%) charge is applicable when returning credit to your credit card. Restocking fee is 25%.
Uninstalled Products: Please do NOT open more than two cartons after noticing damage or defect. Reimbursements or replacements will not be issued to you for more than two cartons opened. Take and save pictures of damage for claim use.
Installed Products: Your installation of damaged or defected flooring proves your acceptance of it, and therefore will not be reimbursed or replaced.
Order cancellation hours: Monday- Friday, 8:30 am - 4:30 pm, PST
Sales Tax
Any Items that are shipped in will be charged the current California State sales tax rate. No tax will be charged for orders shipped outside of California.
Payments, Pricing & Promotions
You must be at least 18 years of age or older or have parental permission to place an order. Redlands Flooring reserves the right to change pricing at any time without notice. Although we try to minimize errors on the web site, we still might have the incorrect price or description listed on the site. In the event that the wrong price is listed on the web site, Redlands Flooring has the right to cancel the order. In the event that this happens, someone from Redlands Flooring will contact you to discuss the problem.
Viewing Order
To view your past orders:
1. Login to your account
2. Click on “My Orders” in your account info page.
Updating Account Information
To update your account information:
1. Login to your account
2. Click on “Account Information” in your account info page.